Welcome Benefits

Start off your journey with amazing welcome vouchers to suit your lifestyle needs:

1 night complimentary stay at Green View Golf Resort, Gazipur upon paying for the first night
Equipped with amazing facilities for you and your family, including children’s play areas, sports arenas, a private zoo and lush green restaurants, Green View Golf Resort is your perfect getaway from the hustle and bustle of the city.

    You will also get one of the following offers:

    • Tk. 1,000 voucher at Persona Hair & Beauty Ltd.
    • Tk. 1,000 cashback on your first purchase at Sheba.xyz , a renowned household service provider.
    Terms & Conditions:
    • The offers will remain valid up to 2 months from the date of obtaining Cardmembership
    • The welcome gifts are ready to be redeemed once you take the first swipe with this card, irrespective of any amount.
    Double rewards with every swipe


    To enhance your Cardmembership experience, you will receive cashback on all purchases with your Card.

    • Get Tk. 1.5 cashback on every Tk. 100 spent online
    • Tk. 1 cashback on every Tk. 100/USD 2 spent anywhere else.

    Terms & Conditions:
    Cardmembers will receive maximum cashback of Tk. 1,000 each month.

    Membership Reward (MR) Points

    Earn 1 Membership Rewards point for every Tk. 50/USD 1 spent on all transactions and 10 points for every Tk. 50 spent at leading supermarkets across the country. You can redeem your points to pay outstanding card bills or card-related fees, or even get attractive vouchers for dining, electronics, groceries, lifestyle and more from leading merchants.

    Travel Benefits

    Access to City Bank American Express® International Lounge

    Enjoy hot food and drinks, internet access, wide-screen TV and other luxuries at the City Bank American Express International Lounge at Hazrat Shahjalal International Airport, Dhaka all year round. What’s more, you and a companion along with two children will get 50% off on the regular lounge access fees when you visit up to 5 times a year

    Terms & Conditions:
    For more than 5 lounge visits, and for each additional guest accompanying the Cardmember, the lounge access fees must be paid in full.

    1 night complimentary stay at The Palace Luxury Resort

    Terms and conditions:
    • All rates are subject to 10% service charge and 15% VAT.
    • Cardmember has to stay for minimum two nights to avail this vouchers.
    • Cardmember can book a maximum of three rooms on each occasion with one Card.
    • This offers is not applicable on two sets of days: Thursday-Friday & Friday-Saturday.
    • This offers is not applicable on blackout days.

    Biman: Enjoy up to 20% amazing savings from all the nominated sales outlets of Biman Bangladesh Airlines. Offer is valid till 22 June, 2022. Other Terms & Conditions may apply.

    Insurance Benefits

    Health Insurance

    Ensure your complete peace of mind with a range of health insurance benefits at no cost:

    • Coverage of Tk. 20,000/year for in-patient services and Tk. 5,000/year for out-patient services
    Terms & Conditions
    • For in-patient service, Customers will receive insurance coverage of maximum Tk. 800 per night and a total of Tk. 8,000 per year on hospital stays.
    • For any tests/operations required, coverage of Tk. 12,000 per year will be provided.
    • For out-patient service, Customerswill receive insurance coverage only on medical tests.
    • For Insurance claim, Customer has to download and fill up the claim form located at: https://www.thecitybank.com/download-forms and send it to the Insurance Company address provided in the form.

    Double Benefit Insurance (DBI)

    Double Benefit Insurance (DBI) insures your outstanding balance during unfortunate events of death or permanent total disability (PTD) by paying off your full outstanding balance and an equal amount to your nominee. The maximum payout amount will not exceed BDT 2,000,000 or twice the outstanding amount, whichever is lower. Once you get enrolled in the program, you will be charged a premium of 0.40% on your monthly card outstanding balance.

    Terms & Conditions
    • For DBI, maximum payout amount is Tk. 20,00,000 or twice the outstanding amount, whichever is lower, to Cardmembers’ nominee.
    • All insurance facilities not valid for overdue card accounts.

    Critical Care Insurance

    The Critical Care Insurance program allows Cardmembers to receive benefit of treatment of 18 different critical diseases:

    Serial Name of Disease Serial Name of Disease Serial Name of Disease
    1 Cancer 7 Major Organ Transplant 13 Benign  Brain Tumor
    2 Stroke 8 Blindness 14 End Stage of Lung Disease
    3 Myocardial Infraction 9 Heart Valve Replacement 15 Major Head Trauma
    4 Renal Failure 10 Surgery for Disease of Aorta 16 Complete Deafness
    5 Paralysis 11 Multiple Sclerosis 17 Loss of Limbs
    6 Coronary Artery Surgery 12 Aplastic Anemia 18 Loss of Speech

    For the AMEX City Alo Card, the maximum coverage Cardmembers would receive per year under the Critical Care program is BDT 200,000.

    Health Care and Wellness

    Healthcare Benefits

    The City Alo American Express® Card issued by City Bank ensures your wellbeing and provides you with a host of healthcare benefits at distinguished hospitals and facilities in Dhaka.

    Labaid Cardiac Hospital and Labaid Specialized Hospital :

    • 20% savings on all pathological tests (except PCR, DNA, RNA)
    • 10% savings on all imaging tests
    • 10% savings on room charge/bed rent

    Telenor Health (Tonic):

    15% cashback on all packages available on the Telenor Health website

    Terms & Conditions
    • Cashback is only applicable for online transactions. Cashback amount will be credited to Cardmember’s account at the end of each month.
    • The vouchers cannot be combined with any other ongoing o er/discount/cashback provided by Telenor Health.

    Enjoy 20% savings at VLCC

    Stay fit and enjoy 20% savings on VLCC packages along with complimentary slimming services worth Tk. 2,500 at all VLCC outlets.

    Lifestyle Benefits

    Complimentary companion buffet

    Enjoy 1-for-1 complimentary companion buffet at renowned hotels and restaurants in Dhaka all year round, including:


    American Express® Live The World program

    American Express® Selects brings you an exciting selection of year-round o ers and savings around the world on dining, shopping and entertainment to enhance your lifestyle

    American Express® Live The World program in Bangladesh

    Enjoy up to 33% savings on dining, shopping and lodging with American Express® Selects across Bangladesh.

    Required Documents

    For Salaried Person:

    • Latest Salary Certificate / Last 3 Months Pay Slip
    • E-Tin Certificate Copy
    • Valid Passport Copy
    • Office ID Card Copy
    • Bank Statement Last 6 Months
    • Business Card
    • 2 Copy LAB Print Photo
    • NID Photocopy

    For Business Person:

    • Trade License Or Partnership Deed Copy ( For Partnership Concern ) or Or MOA + ARTICLE 10 & 12 ( For Limited Company )
    • E-Tin Certificate Copy
    • Valid Passport Copy
    • Bank Statement Last 12 Months
    • Business Card
    • 2 Copy LAB Print Photo
    • NID Photocopy
    Other Benefit
    • Flexi Loan
    • 0% interest FlexiBuy program
    • Card Cheque
    • Balance Transfer
    • Equal Monthly Instalment
    • EasyPay
    • American Express Service Center
    • 24-hour dedicated Customer Service Center
    • E-Statements
    • Card Replacement
    Interested to take a card?  
    Get in Touch